The Relationship between the Quality of Tourism Service and Diversity Management of Human Resources

Abstract

The main purpose of this study is to test the relationship between the quality of tourism service and diversity management for human resources, which was conducted at the Rotana Hotel - Rehana Karbala with an excellent degree in tourism service, as the level of tourism service quality and its relationship to diversity management of human resources were evaluated by a group of workers In the aforementioned hotel, the main hypothesis of the study was formulated, on the basis of which the theoretical and practical frameworks were built, preliminary data were collected from the employees of the hotel under study, the study sample included 50 people representing various administrative and leadership levels within the hotel under consideration. The head of the most important findings of the study is the biggest concern in the complaints filed by employees and customers with the knowledge capacity of staff development.