Analysis of Top Management Support and Its Impact towards Successful of Maintenance Management Task in Manufacturing Plant

Abstract

This paper aimed at investigating the actual maintenance practices that are being used in Malaysian industry. Primary data were collected using a questionnaire survey approach with 63 companies located in PasirGudang industrial area. Companies approached for this survey limited to a companies that have at least 100 employees. The collection of data was in accordance with the perspective of six top critical success factors (CSFs) for managerial in maintenance management (MM), using a five-point Likert scale. Factor analysis and descriptive statistics were utilized for data analysis. In general, the findings show that a majority of the participants reported that they did not perceive that their respective management really concerns about the need of maintenance department and MM initiative. The role of maintenance in surveyed companies was not highly recognized as one of the important constituent under top management perception. The results show that top managerial commitment is crucial to the success of MM initiative. These results may encourage top management of manufacturing to focus on managerial commitment and implement systematically MM towards their business survival.