An Analysis on the Worker and Customer Satisfaction relating to Online Food Delivery Companies in Southern Kerala

Abstract

Online Food Delivery is one among the many developments to take place in the food industry and has helped us enjoy food that we crave within the comforts of our home. It offers an easy and quick network of circulating food to the customers without them having to go to a particular restaurant to have a certain food item. Several different companies out there cater the service of Online food delivery, they not only help cater food easy and quick to its customers but also provide an opportunity to people out there to earn some money by either working part time or full time. And just like any service out there, online food delivery may not provide as much satisfaction to a customer than what it provides to another and it may not provide the same level of satisfaction to a worker that it may provide to another. The differing levels of satisfaction that customers and workers experience differs from one company to another and these differing levels of satisfaction is caused due to several different factors. Through this paper, we intend to measure the worker and customer satisfaction levels of Swiggy & Zomato, list down the various factors that affect these satisfaction levels and compare the worker and worker satisfaction levels of both the companies.