E – Governance Awareness and Satisfaction among Indian Citizens

Abstract

Many studies have tested and discussed models and factors for understanding the adoption of e-Government, but how are the services of e-Government satisfying the citizens still remains a key research theme. E-governance is a mode of communication and information technology through which government provides services. It is the medium through which government exchange information, transactions and integration of services which already exists. Only few research and studies have attempted to analyze and understand the link between provisions of digital transaction and its awareness and usage and has contributed to a widening gap between implementation of e-Government services and its usage as well as awareness. To fill this gap, this study “E – Governance Awareness and Satisfaction among Indian Citizens” was conducted to investigate the relationship between the user’s satisfaction level, user’s interaction and the usage of e-government services. Many research works have been conducted related to e-Government on an international level. This study is based on Indian states. The data was collected through a structured questionnaire. The study can help researchers to add more valuable findings to it and this can also help the government to understand the perspective of business person better.