Patient Satisfaction towards Multi Specialty Hospitals

(A Case Study of Multi Specialty Hospitals, Telangana State)

Abstract

Health care quality has become a universal matter. The health care sector is undergoing a rapid transformation to meet the ever-increasing requirements and demand of its patient population. Patient satisfaction is one of the established yardsticks of hospital services. Patients' satisfaction surveys have gained increasing attention as important and vital sources of information for recognizing gaps and developing an effective action plan for quality improvement in the healthcare establishments. As a service industry, hospitals are expected to offer quality of care that its customers require. Therefore, it is important for any hospital management to identify patient’s perceptions and expectations of the quality of care on a regular basis. Proper patient survey forms aid them for the assessment of the standards or requirements that are met by their organizations. In this view to measure the quality of healthcare delivery and its impact on patients, we have carried out a study on patient satisfaction of several Multi specialty hospitals in the state of Telangana. The analysis identified key factors that lead to satisfaction and dissatisfaction of patients.  The key finding in this study is the factor associated with patients’ perceptions of care is most vital in patient satisfaction features.