An Impact Analysis of Technological Interventions in the Improvement of Work Life Balance of Supervisors. A Case of Delhi NCR Luxury Hotels.

Abstract

The main purpose of the paper is to find out impact of technological interventions adopted by hotels to improve efficiency and performance on the work life balance of the employees. Currently all the hotels have implemented technologies in all departments and processes, employees of all the departments in the hotels use technology to operate and manage processes and activities. This study will analyze the impact of technology on work life balance of the employees as they are already having an issue of work life balance. Based on the literature review and explorative research, a research instrument was developed in form of a self-administered questionnaire with five point Likert scale. Data was collected from 271 employees working in the luxury hotels situated in Delhi NCR. Based on the responses information was analyzed through statistical tests like KMO, Factor analysis, Student T test. The result reflected that technological interventions used by hotels in processes has a positive impact on the work life balance of employee. The employee performance improved and there is a reduction in the time required to complete the job, there is a significant decrease in the stress levels and employees are able to experience improvement in work life balance due to technological interventions adopted by the hotels.