Application of Deming Management Method to Improve Quality Management Performance Telecommunication Projects in Indonesia

Abstract

Quality management ideas and theories from W. Edward Deming have been implemented in the world, especially in the manufacturing and service industries. The focus of this research is to examine the Deming Management Method by including the intervening of the measuring indicators in the telecommunication project with case study in Indonesia.

In this research, we will analyze the effect of the measured indicators and the correlations of the hypothesized relationships that are all positively related. From the formulation of the problem will be analyzed what needs to be evaluated from the relationship between the Deming Management Method and improving quality management, and the Deming Management Method application strategy that can improve the quality management of telecommunications projects in Indonesia.

Keywords: Deming Management Method, telecommunication.