The Effect of Consulting Consumer Factors, Change Management Activity, and Conflict Management Strategy on Consulting Performance

Abstract

Background/Objective: The objective of this study is to identify the factors in the enterprise aspects that may increase the consulting performance in the consulting performing process and the process of applying the results into the enterprise.

Method/Statistical Analysis: This study set executive support, participation, and task comprehension as consulting consumer factors, saw change management activity and conflict management strategy (integrating) as in-house human resources management factors and made an empirical analysis of the influencing relationship of such variables on consulting performance. To this end, our survey was conducted for about one month from Mar., 2019 in 12 subsidiary companies of the National Agricultural Cooperative Federation(NACF).The statistical analysis was conducted with SPSS (Ver.22.0).

Findings: According to the study results, executive support, participation, and task comprehension- consulting consumer factors had a positive impact on change management activity, conflict management strategy (integrating), and consulting performance, and change management activity and conflict management strategy (integrating) had a positive impact on consulting performance. In addition, change management activity and conflict management strategy (integrating) had a mediating effect between the consulting consumer factors and the consulting performance. Especially, change management activity and conflict management strategy(integrating) completely mediated the relationship between executive support and consulting performance. Given the above study results, it appeared that the efforts of the companies receiving consulting were important for improving the consulting performance, and change management activity and conflict management strategy (integrating) for resolving the resistance and conflicts among organizational members that occur in the process of applying the consulting results into the enterprises contributed to improving the consulting performance better.

Improvements/Applications: This study has the limitations in generalization because it targeted a particular business group and further studies are needed to find the sub-variables of change management activity and conflict management strategy that have an impact on consulting performance.

 Keywords: Consulting Performance, Consulting Consumer Factors, Change Management, Change Management Activity, Conflict Management, Conflict Management Strategy.