Factors Affecting the Use of Online Banking among Generation X in Klang Valley

Authors

  • Tan Kok Fong
  • Victor Chua Pin Hoong
  • Nazliwati Mohamad

Abstract

The rapid development of internet had led to many new possibilities and it has affected many sectors including banking sector. Thus, online banking is introduced to ease customers’ transactions and eventually replacing physical banking outlet overtime. To sum up, this study is to identify the relationship between the four independent variables including security, perceived usefulness, perceived ease of use and trust and the dependent variable which is the use of online banking among generation X in Klang Valley. This research is conducted around Klang Valley and the total number of sample size selected is 106. The collected data is analysed for Pearson Correlation Coefficient in order to determine the relationship between the studied variables. The findings of this research showed that security, perceived usefulness, perceived ease of use and trust has a significant relationship towards the use of online banking among generation X with r value of 0.241, 0.757, 0.645 and 0.482 respectively.

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Published

2020-04-16

Issue

Section

Articles