Analysis of the Effect of Supply Chain Management on Supply Chain Performance in the Coffee Shop Business in Ambon City

Authors

  • Baretha Meisar Titioka
  • Adonia Ania Batkunde
  • Theresia Febiengry Sitanala

Abstract

The company that implementSupply Chain Management (SCM) aims to improve competitiveness that is realized in improving operational performance. Trust in the concept of the supply chain is defined as "a process of exchange of cooperation that can be trusted so that both parties are equally satisfied and benefit together". In addition to trust, companies should build commitment between company employees and between the company and its customers. This is required because the company cannot build or maintain good relations with other parties without a work commitment.This study aimed to analyze the influence of trust and commitment to supply chain performance in the Ambon City Coffee Shop Business conducted at 30 Coffee Shop Businesses in the City.The results of tests conducted using SEM (Structural Equation Modeling) and Partial Least Square analysis tools concluded: Trust has a positive and significant effect on supply chain performance for suppliers of Coffee Shop Business in Ambon City. This is consistent with research conducted by previous researchers (Harry Susanto and MutiaFaiz) in which trust is an important point in building a partnership, because this affects the level of customer satisfaction with suppliers, and this hypothesis is accepted.The second result is commitment that has a positive but not significant effect on supply chain performance for suppliers. This is seen by the indicators that exist in the commitment: affective commitment, continuous commitment and normative commitment, so that this hypothesis is rejected.

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Published

2020-04-11

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Section

Articles