The Determinants of International Student’s Satisfaction: Evidence from A Public Sector University

Authors

  • Abdulaziz Fahmi Omar Faqera

Abstract

This purpose of this study is to examine the determinants that may influence the satisfaction of the international students regarding the quality of education system such as an academic service, administrative service, courses offered, access service. This sample of the study is based on the convenience sampling of 338 enrolled postgraduate and bachelor’s international students of a public sector university in Malaysia (University Utara Malaysia). Findings of the study reveal that determinants such as academic service, administrative service, a course offered, and access service have a significant and positive impact on overall student satisfaction.

Keywords: Student satisfaction, Academic service, Administrative service, Courses offered, Access service, International student, Malaysia

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Published

2019-12-18

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Section

Articles