An Empirical Study of Employee Retention Issues in Hotel Industry in Bhubaneswar, Odisha

Abstract

The aim of the study was to identify the factors that would help reduce the employee turnover and to examine some factors as found from the literature and suggest the means to retain the employees in hotel industry. The sample hotels for the study were The Crown and HHI in Bhubaneswar, Odisha and the data was collected through a well-designed questionnaires which were administered on hundred employees who were purposively selected from sample hotels. Bartlett’s test of sphericity, Factor Analysis and Chi square test were conducted to ascertain the veracity of the study. Ten variables viz., Career Growth, Work Life Balance, Salary & Benefits, Reward & Recognition, Social Security & Benefits, Payment System, Suitability of Work Timing, Physical Working Condition, Training Need & Appraisal and Performance Appraisal were identified through factor analysis and were found to be significantly contributing to employee turnover in the sample hotels. Chi square test confirmed that there all the ten variables have a strong association and significant relationship with employee retention.   Based on the findings, retention strategies were suggested for the management to improve employee retention in the hotel industry in Bhubaneswar, Odisha