Analyzing the Service Quality of Banks in Punjab

Abstract

The Indian financial segment has seen extraordinary change since progression in the nation. It turns out to be critical to consider the administration nature of banks so as to assess that where does the present assistance nature of the financial administrations hold up. This paper studies the eight commercial banks in Punjab. A set of 31 statements as factors are being analysed to make 4 factors which identifies the service quality of the banks in a more meaningful and significant way.