Employees’S Outlook towards Elements Impelling Organization Citizenship Conduct in Banking Sector

Abstract

In the increasingly aggressive environment in which organizations function, discretionary behaviour known as Organizational Citizenship Behaviour (OCB) is considered as a highly important influence to the effective function of an organization. Understanding the factors that deteriorates OCB would help the organization to focus more on those factors that enhances OCB. This study would facilitate the organizations to focus on the factors that contribute employees to behave as good citizens by engaging in all sorts of positive behavior. This study is descriptive in nature and strategy adopted is survey. The data is gathered from 674 respondents employed in both public and private banks in Kovai City .The data is analyzed using descriptive analysis. The result of the study demonstrations that Public sector bank personnel’s mean value is moderately higher than that of private sector bank personnel.