Workplace Incivility and Turnover Intentions: Moderating Role of Organizational Culture

Abstract

The study has been conducted to find out the impact of workplace incivility (WI) on turnover intentions (TI) and the moderating role of organizational culture (OC) in the association in the Indian IT Industry. The constructs chosen for the study are workplace incivility, turnover intentions and organizational culture. The model is tested by the application of SEM. The data collection is done from 250 respondents employed in IT sector in Bangalore, India. The reliability of the factors is established through CFA (Confirmatory Factor Analysis). The results show that there is a positive association between WI and TI and OC acts as a moderator in this relationship. The study has been undertaken in the IT sector in Bangalore India, the results cannot be generalized across the industry. Few recommendations have been provided to minimize the incidents of workplace incivility. Those recommendations can prove helpful to the IT sector to develop the strategies which will help in reducing uncivil behavior at the workplaces and consequently reduce the employee turnover intentions. The research has a value as the study is an attempt to explore the moderating role of the organizational culture in the association between WI and TI in the IT industry in India.