Improving Malaysian Working Adults’ Confidence Concerning Willingness to Communicate (WTC) in English using OCS Module

Authors

  • Nur Ilianis Adnan
  • Mohamad Jafre Zainol Abidin
  • M. Arif Rahman Hakim

Abstract

This study was aimed to improve Malaysian working adults’ confidence in terms of willingness to communicate (WTC) in English using Oral Communication Skill (OCS) module. A qualitative study was employed involving Malaysian working adults.  To achieve the objective, their task performances were observed and evaluated.  Their views and experiences were uncovered through in-depth interviews and narrative journals. The findings show that using OCS module as a tool, Malaysian working adults’ confidence in terms of WTC to speak English could be improved. This study is significant as it shares with the readers the progress and the improvement if Malaysian working adults’ confidence in speaking English.  Bu utilising the newly developed module, Malaysian working adults are anticipated to speak English.  This is especially due to the design and the arrangement of the task in the module.

 Keywords: Communication skills, Malaysian adult workers, willingness to communicate, OCS module.

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Published

2020-02-17

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Articles