Knowledge Management Practices and Organisational Performance in Manufacturing Companies

Authors

  • S. D. Uma Mageswari

Abstract

Knowledge and knowledge management are considered as one of the important business salvation tools to combat challenges and to enhance competitiveness in the globalised dynamic business scenario. This paper aims to segment the Indian manufacturing organisations based on their extent of KM adoption and their performance and in turn ascertain a relationship between them. A conceptual framework encompassing the KM and performance was developed based on the literature studies. A quantitative survey based research was carried out using a structured validated questionnaire. The data are collected from top and middle level managers of manufacturing companies in India through convenience sampling. 251 responses were obtained. The respondents were clustered based on their KM adoption and the performance using k-mean clustering. Then the association between the extent of KM adoption and the performance is analysed using correspondence analysis. The results established a direct and significant association between the extent of KM adoption and their performance in terms of innovation, operational and organisational performance. The study is carried out in manufacturing companies in south India hence generalising the findings should be done with care.

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Published

2020-02-07

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Articles