Patients’ Perception towards the Digital Transformation in the Services of Multi Specialty Hospitals in Madurai City

Abstract

Patients’mind set has changed drastically in the recent decade. They want to consume or receive services within a minimum time without waiting much longer. Medical services are not an exemption to such expectation. When a person is unwell, getting the best medical advice and the initial diagnosis correct matters the most. It is common to hear how patients often find themselves completely at loss in the line of treatment not knowing the right doctor to consult with. Tossed around among doctors, many times the solution to an ailment is elusive or delayed. The maze that our hospitals are, the crowds that pack in each day, the multitude of multi-specialty treatments and the array of choices available today are bewildering enough for a patient to decide which path to follow. Instead, nothing like a service that helps you to avoid crowd, locate a doctor of your choice nearby, schedule an appointment as per your convenience, get the lab tests done in the comfort of your home, get medicines delivered at doorstep and budget your healthcare expenses sitting at home [1]. Hospitals have now developed many software and apps to render such services just like swiggy, zomato. There are several health-related portals that offer stand alone services like a call or video chat with doctors, or present digital reports for investigations, or buy medicines online, or choose health insurance policy. This articles deals about the Patients’ Perception towards the Digital Transformation in the Services of Multi Specialty Hospitals in Madurai City. Various statistical tools such as correlation, ranking methods, chi square test have also been employed to test the variables related to the study undertaken and the appropriate results have been arrived.