The Importance of Emotional Intelligence and its Effects on Stress and Job Satisfaction Levels of Hospitality Employees in the UDUPI District

Abstract

The study was conducted to determine the relationship between Emotional Intelligence (EI), stress coping mechanisms and resultant job satisfaction in a selected group of hospitality industry employees. This study investigates whether the above stated is true. To investigate the impact of Emotional intelligence on stress and job satisfaction, we have adopted a statistically correlated observational method. Through a simple questionnaire, divided into three sections and answered by hotel staff in the Udupi district, we aim to draw parallels between Emotional Intelligence, work related stress and job satisfaction, so as to probe into the importance of developing a culture of EI in the hospitality industry. The population comprised of employees from 102 hotels of the Udupi district. From this population, 86 samples were selected based on random sampling. The data was collected between August to November 2018. To investigate the impact of EI on stress and job satisfaction, we have adopted a statistically correlated observational method. Pearson Correlation was used to measure the degree of relationship between emotional intelligence, stress and job satisfaction. SPSS was used to analyse the data collected through the circulated questionnaire which was created using Google Forms. The possible outcome of this study is that emotional intelligence, stress and job satisfaction are correlated. We aim to prove that high Emotional Intelligence levels result in lower stress and higher job satisfaction. Similarly, low levels of Emotional Intelligence can mean high stress levels and poor job satisfaction.