Skills Required At the Front Office in Hospitality Sector

Abstract

In recent years, there is need to develop human resources in the hospitality sector especially within the services provided in the Hotels. The key aspects of the development of the hotel management are the quality of service, management skills and more specifically the working nature of the employees at the hotel front office. This paper demonstrates the analysis of the hotels in the Japan concerning with their skill set and training background of the employees working in the front office of the hotel. Major 4 stars and 5 star hotels in Japan were targeted to conduct the analysis. This analysis recognizes the training profile and skills of the group of staff members working at the front office in the hotels. It also measures attitudes to key skills requirement within the front office work.