Exploring Technology Characteristics as Antecedents of Technostress with Hrmis in Government Agencies of Malaysia: A Mixed-Method Research

Abstract

This study investigated technology characteristics as the antecedents of technostress with HRIMS in government agencies of the Malaysian peninsula. The study employed a mixed-method which was carried out in two phases. The first phase involved semi-structured interviews with HRMIS system experts to explore the experience of users of the HRMIS. In the second stage, a survey was carried out among public sector employees, who used the system to validate the influence of technology characteristics on technostress. The qualitative result revealed technological characteristics of accessibility, accuracy, complexity, reliability, and pace of change as problems experienced by end-users. However, the quantitative survey showed that only accessibility, reliability, and pace of change were significant antecedents of technostress. The findings have implications for system design and development. The result suggests that the upgrading of the HRMIS in the Malaysian public sector should consider the accessibility and reliability of the system. Changes to the system should also not to be too frequent without adequate training given to end-users.