Success and Failure of the IT Industry in India: A Study of the International and Domestic BPOs

Abstract

India has established itself as a preferred market as the home to the largest business process outsourcing (BPO) firm in the world. India's huge population, low wages, and plenty of English-speaking specialists have all contributed to the success of its business process outsourcing (BPO) sector. NASSCOM's study also found that the best contact centers in Delhi consistently provide high-quality service throughout the clock. Because of India's strategic position, international investors may take advantage of the country's business-friendly tax system, which is a major factor in the BPO sector's meteoric rise to prominence.