The Nexus between Corporate Social Responsibilty and Organizational Performance in Jordan: The Mediating Role of Organizational Commitment and Organizational Citizenship behavior

Abstract

Objective: The objective of this study was to examine the impact of Corporate Social Responsibilty practices on organizational commitment, organization performance, and organizational citizenship behavior with the impact of organizational commitment and OCB on organizational performance.

Methodology:This study usesdata of banking sector of Jordan and collected 312 sample using purposive sampling. The causal design was implemented in this study and data analysis was conducted based on PLS-SEM using SmartPLS 3.2.8.

Findings: It was found that the CSR practices was significantly impacting the organizational commitment. The CSR practices was also significantly impacting the OCB. Also, the CSR practices was significantly impacting organizational performance. Furthermore, organizational commitment was significantly impacting organizational performance. OCB was also significantly impacting organizational performance.Organizational commitment was significantly mediating the relationship between CSR practices and organizational performance. Also, OCB was significantly mediating the relationship between CSR practices and organizational performance.

Recommendations: According to the findings of the current study, managers have been recommended to adopt effective CSR practices. For instance, engage in the societal goals that could develop the image of the organization and eventually increase organizational performance.