The Effect of Personality, Organizational Citizenship Behaviour, Stress toward Hospital Nurses Performance in Bengkulu City

Authors

  • Nurhasanah ​
  • Agus Riyanto
  • Deltari Novitasari

Abstract

Development in public service organization such as hospital must change and provide maximum service improvement, set strategies, so that all hospital management services are improved for organizational growth. This changes are regulated in Minister of Home Affairs Regulation No. 61 of 2007 concerning Regional Public Service Agency. The aims of this study were to describe the personality, OCB and performance of hospital nurses in Bengkulu Province and the role of stress. This study examined the conceptual model that connects personality, stress, OCB and individual performance, where organizational culture acts as a moderator, while OCB acts as a mediator. This study used explanatory patterns, which is a research that intends to explain the position of the research variable, and the relation between one variable and another (Sugiyono, 2004). The results of the study are all variables influence each other, the research explains empirically to support the existence of management theory, especially human resource management in hospitals or other institutions.

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Published

2020-01-20

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Articles