Factors Affecting on E-Logistic: Mediating Role of ICT & Technology Integration in Retail Supply Chain in Malaysia

Abstract

This purpose of this paper is to investigate the factors associated with the company’s technology integration and ICT in e-logistic in the retail supply chain in Malaysia. It will also deliberate the interrelation among electronic and SCL from some main components and applications of IT perspective. This study examines the mediating role of the firm’s technology integration and electronic logistic (E-logistic). This study contributes to the formation of knowledge through the development of a comprehensive framework to solve the problems of various E-logistics. Therefore, the current study is useful for E-logistics companies to alleviate retail supply chain satisfaction. The diffusion of innovation theory has widely applied as a complementary theory in the study of the adoption of supply chain technology. In this study, reference made to innovation in the adoption of supply chain technology. Finally, the researchers used slightly different factors in E-logistic capacity, which consist of E-traceability, E-payment, IT capabilities, collaboration, innovation, and technology integration. The current research study was based on a descriptive design and followed a quantitative investigation. The sampling method was used to collect data from all over Malaysiaby a cross-sectional study. This is one most recent study for the logistic supply chain. This research shows the E-logistic framework forthe retail supply chain management.