Measuring the Service Quality in B Schools-An Exploratory Research

Authors

  • Soubindra K Padhi

Abstract

Objective of the paper is to discover multiple factor of services in B-schools in NCR India. For this purpose the students have been considered as the respondent to find out these factors. The data collection all the MBA students were considered. Around 300-400 students were collected from NCR using sampling division of quota into four zones in NCR &every zones of this non-random of Judgemental sampling employed for survey purposes. Sampling strategies wherein the example is acquired by convenient population units selection.It was found from the research that the major factors which are for measuring the services quality in B-schools is Administrative support, Empathy Training and Placement Responsiveness ReliabilityAcademic characteristicsare vital factor that measures service quality in B-Schools.

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Published

2020-01-18

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Articles